Cancellation & Refund Policy
Clear terms regarding custom print runs, upfront investments, and campaign modifications.
1. Custom Manufactured Print Runs
Because DFW Coasters produces custom-manufactured commercial products (heavyweight pulpboard coasters printed specifically to your unique brand specifications and artwork), standard retail return policies and cooling-off periods are strictly inapplicable.
2. Pre-Production vs. Post-Production Cancellations
Before Production Starts: You may cancel your campaign order for a full refund only if the request is submitted in writing prior to pre-production setup, raw material allocation, or final proof approval.
After Production Starts: Once your print run has transitioned into active production or plate setup, orders are completely non-cancelable and non-refundable due to the immediate consumption of specialized pulpboard stock and machine time.
3. Mid-Campaign Pulls & Reprints
If an advertiser requests to pull active coasters from venues mid-campaign or wishes to alter creative assets after distribution has begun, the client remains fully liable for the original contractual balance. Pulling active stock or executing a partial reprint incurs fresh labor, logistical, and material costs, which will be billed separately as a custom service fee.
4. Venue Partner Cancellations
Venues participating in our free coaster supply program may opt out of future distribution rounds with written notice, subject to inventory schedules.